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Exchange & Return


RETURN/EXCHANGE POLICY

You can return or exchange ordered items within 48 Hours of delivery. The 48-Hours period starts effectively after you receive the item at your delivery location. 


In the following cases, Goods can be Return/Refund:

  • Wrong Goods received by the customer
  • Goods have some defects
  • Incomplete order
  • The wrong size was received
  • The wrong color or Design was received

In cases, such as defective, damaged, or wrong goods, you may be required to provide:

Order Invoice details and your request to replace/the defective/wrong items in your order.

Evidence of the issue ( such as a photo or video of the item, a photo of the defective area (if it is possible to take a photo), a photo of the packaging.)

In this case, we will initiate the  process only if the products are received by us in their original packaging with their seals, labels, and barcodes intact.

 

Once the Goods have been received and checked by our staff (usually within 3-days of receipt), a refund will be authorized by the same method that the payment was made in the next 7 to 14 days to be credited to your original payment method depends on the bank of the credit card.


In the case of Exchange, your order will be processed and delivered to you in the next 10 to 15 working days.


If You fail to meet the deadlines of our Return policy, we will be unable to offer a refund/exchange.


Please note that in case of the return of the goods, you (customers) will be responsible for paying the return shipping costs.


Custom Products:

Custom Orders do not return for refund or Exchange under any circumstances. Please understand that your custom order is specially made for you and we are not likely to sell it to anyone else.

All Custom Products are assured to be free from defects in workmanship.
If any object is claimed to be defective, Notify us with in 48 hours,
W will repair or replace the product or component.


The concern of Material & Design:

We will share pictures/Videos of your actual goods with you before dispatching your order so you can see the design and material.


For any questions regarding this Refund Policy or any requests regarding the refunds and returns, please contact us by email at [email protected], Call/WhatsApp at +92-308-085-6786.


This is non-negotiable and WE (LBB Trader) reserves the right to make the final call.

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